Loan Servicing
Servicing commercial, multifamily and agriculture mortgage loans for more than 100 years
We have been servicing commercial, multifamily and agriculture mortgage loans for more than 100 years, aiming to provide superior service for our borrowers and investors.
We have a global reach, servicing loans in multiple currencies across core, value-add, mezzanine and other debt products in North America, Europe and Asia Pacific. Chosen as the dedicated, in-house servicer for virtually all loans originated and/or managed by PGIM Real Estate, we further support global institutional investors, agencies and other clients across funds, single-client accounts and trusts. According to the 2022 Master and Primary Servicing Ranking published by the Mortgage Bankers Association of America, we are ranked as the number #9 largest commercial and multifamily servicer in the industry*.
PGIM Real Estate’s servicing team has a seasoned management team dedicated to providing a professional, positive experience for our clients. Credited with an enduring history of consistency spanning more than 100 years, our outstanding reputation is built on:
- A servicing and asset management track record as affirmed by the high primary servicing ratings from Fitch and Standard & Poor’s;
- Annual audits by PricewaterhouseCoopers and numerous regulatory agencies;
- Comprehensive servicing, asset management, reporting, surveillance and special servicing capabilities;
- A strong company culture focused on acting with a sense of urgency, attention to detail and exceptional customer service;
- Superior knowledge of the commercial, multifamily and agriculture servicing industry, enhanced by our commitment to service and leadership in the Mortgage Bankers Association of America and the Commercial Real Estate Finance Council;
- Asset-type proficiency, with extensive knowledge of loans secured by multifamily, industrial, retail, office, hotel, agriculture and other property types; and
- Fully integrated systems support, with enhanced loan-monitoring and loan surveillance capabilities that facilitate real-time decision making and transparency with investors and borrowers.
Servicing Powerhouse
#9
Largest Commercial/Multifamily Servicer*4,750+
Loans Serviced$127B
Servicing Portfolio
Capabilities
- Affordable Housing
- Agriculture
- Commercial Real Estate
- Construction and Rehabilitation
- Credit Enhancements
- Cross-Collateralized Pools
- Fixed- and Floating-Rate Permanent Loans
- Hospitals, Healthcare and Senior Living
- Interim
- Mezzanine
- Multifamily
- Revolvers
- Prudential's general and separate accounts
- CMBS
- Fannie Mae
- FHA/Ginnie Mae
- Freddie Mac
- Other life companies
- Pension funds and private investors
*Ranked as Total Primary and Master Servicer for the Year-End 2022 Commercial/Multifamily Mortgage Servicer Ranking. To learn more about this ranking, click here.
The brand “PGIM Real Estate” encompasses both (1) a fund advisory business headquartered in Newark, New Jersey, which operates as a business unit of PGIM Inc., an SEC-registered investment adviser organized as a New Jersey corporation (“PGIM”), under the name “PGIM Real Estate”, and (2) a commercial real estate debt origination and advisory platform which operates through a separate, affiliated legal entity known as PGIM Real Estate Finance, LLC (“PGIM REF”), a Delaware limited liability company. Several officers of PGIM REF are also associated with PGIM Inc., and, from time-to-time, may provide services to PGIM Real Estate in their capacities as officers of PGIM that are separate and distinct from the services they provide as officers of PGIM REF.