REAL ESTATE FINANCING

LOAN SERVICING

100+ year track record¹ servicing commercial, multifamily, and agriculture mortgage loans

SERVICING EXPERTISE

160+

PROFESSIONALS LOCATED IN U.S. AND EUROPE

4,700+

LOANS SERVICED

$138B

SERVICING PORTFOLIO

LIFE OF THE LOAN PARTNERSHIP​

Entrusted as the primary servicer for nearly all loans originated by PGIM, the Loan Servicing team has a seasoned management team committed to providing a positive and personalized experience for our clients. 

group of businesspeople having a meeting in modern office

DEEP EXPERIENCE

Comprehensive commercial, multifamily, and agriculture servicing solutions for Core, Structured, and Agency debt​

GLOBAL REACH

Serving institutional investors and clients worldwide in multiple currencies across all major property types​

RECOGNIZED

EXCELLENCE

Highly rated Primary, Master and Special Servicer by S&P and Fitch Ratings2

CERTIFIED

CONTROLS

Robust risk management practices including annual audits performed by third parties3

Our global servicing team strives to deliver outstanding client service. We are commited to being a market leader with superior knowledge of the commercial, multifamily and agriculture servicing industry."

Joni Brown-Hass

Head of Loan Servicing, PGIM Loan Services​

<p>Our global servicing team strives to deliver outstanding client service. We are commited to being a market leader with superior knowledge of the commercial, multifamily and agriculture servicing industry.&quot;</p>

DEDICATED CLIENT PORTAL

Borrowers get instant access to balances, statements, loan details, and documents through our easy-to-use portal

BorrowerConnect
IN NEED OF LOAN SERVICING?

We are able to service a broad range of commercial and multifamily real estate loans globally, including those originated by 3rd parties.

Call 877-937-4500

All data as of 9/30/26 unless otherwise noted.

1 PGIM Real Estate Loan Services was founded in the year 2000. Legacy lending and servicing through our parent company, Prudential Financial Inc. (PFI) dates back over 100 years.

2 Awarded high primary servicer ratings from S&P and Fitch. Primary: Strong/CPS1. Master:  Average/CMS2+. Special:  Above Average/CLLSS2+. Ratings are subject to change without notice. Fitch ratings  as of July 24, 2025, and S&P ratings as of July 16, 2024.

3 Annual audits (RE Financial, RegAB, SOC1, SOX, HUD) by 3rd Parties (PwC, PFI Internal Audit, etc.).

The brand “PGIM” (and the formerly-used brand “PGIM Real Estate”) encompass both (1) a real estate fund advisory business headquartered in Newark, New Jersey, which operates as a business unit of PGIM, Inc ., an SEC-registered investment adviser organized as a New Jersey corporation, formerly under the name “PGIM Real Estate”, and (2) a commercial real estate debt origination and asset management platform which operates through a separate, affiliated legal entity known as PGIM Real Estate Finance, LLC (“PGIM REF”), a Delaware limited liability company. Several officers of PGIM REF are also associated with PGIM, Inc., and, from time-to-time, may provide services to PGIM in their capacities as officers of PGIM that are separate and distinct from the services they provide as officers of PGIM REF. PGIM Real Estate Finance, LLC is registered with the California Department of Financial Protection & Innovation under license number 60DBO-105210. Loans made or arranged pursuant to a California Finance Lenders Law license.