LOAN SERVICING

100+ year track record¹ servicing commercial, multifamily, and agriculture mortgage loans

DEEP EXPERIENCE

Dedicated team with comprehensive servicing, asset management, reporting, surveillance, and special servicing capabilities

GLOBAL REACH

Servicing loans in multiple currencies in North America, Europe and Asia Pacific, across property types including multifamily industrial, retail, office, hotel and agriculture

RECOGNIZED EXCELLENCE

Highly rated Primary, Master and Special Servicer by S&P and Fitch Ratings2,3

CERTIFIED CONTROLS

Robust risk management practices including annual audits performed by third parties4

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Our global servicing team strives to deliver outstanding client service. We are committed to being a market leader with superior knowledge of the commercial, multifamily and agriculture servicing industry.

Joni Brown-Haas, Vice President, PGIM Real Estate Loan Services

<p>Our global servicing team strives to deliver outstanding client service. We are committed to being a market leader with superior knowledge of the commercial, multifamily and agriculture servicing industry.</p>

PARTNERSHIP FOR THE LIFE OF THE LOAN

PGIM Real Estate Loan Services has a seasoned management team committed to providing a professional, positive experience for our clients.  

  • Selected as primary servicer for 97% of the loans originated by PGIM Real Estate 
  • Supports global institutional investors, agencies and other clients across funds, single-client accounts and trusts 
  • Utilizes fully integrated systems, with enhanced loan-monitoring and surveillance capabilities 
group of businesspeople having a meeting in modern office

DEDICATED CLIENT PORTAL

Our borrowers enjoy immediate access to balance, billing statements, loan information and pertinent loan documents with our easy-to-navigate, comprehensive borrower portal.

BorrowerConnect

SERVICING POWERHOUSE

#13

Largest Commerical/Multifamily Servicer5

4,770+

Loans Serviced

$130B

Servicing Portfolo

IN NEED OF LOAN SERVICING?

We are able to service all types of commercial and multifamily real estate loans globally, including those originated by 3rd parties.

Call 877-937-4500
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All data as of 6/30/24 unless otherwise noted.

  1. PGIM Real Estate Loan Services was founded in the year 2000. Legacy lending and servicing through our parent company, Prudential Financial Inc. (PFI) dates back over 100 years.
  2. Fitch: As of March 29, 2023, PGIM Real Estate Loan Services, Inc. has a Commercial Primary Servicer rating of CPS1, for Servicers Demonstrating the Highest Standards in Overall Servicing Ability. Participation in the ranking is voluntary and no compensation is required to participate in the ranking. Read the full report.
  3. Standard & Poor’s: As of December 19, 2022, PGIM Real Estate Loan Services, Inc. has a Commercial Primary Service Rating of “Strong” with an Outlook of “Stable.” Additionally, sub-rankings are “Strong” for both Management and organization and Loan administration. Participation in the ranking is voluntary and no compensation is required to participate in the ranking. Read the full report.
  4. Annual audits by PricewaterhouseCoopers and numerous regulatory agencies. Annual audits (RE Financial, RegAB, SOC1, SOX, HUD) by 3rd Parties (PwC, PFI Internal Audit, etc.).
  5. PGIM Real Estate is the thirteenth largest primary and master commercial/multifamily real estate servicer (out of 89 firms surveyed) in terms of principal balance based on the 2023 Mortgage Bankers Association Commercial/Multifamily Real Estate Mortgage Servicer Rankings. This ranking represents the total value of loans serviced as of 12/31/23. Participation in the ranking is voluntary and no compensation is required to participate in the ranking.