REAL ESTATE

LOAN SERVICING

100+ year track record¹ servicing commercial, multifamily, and agriculture mortgage loans

DEEP EXPERIENCE

Dedicated team with comprehensive servicing, asset management, reporting, surveillance, and special servicing capabilities

GLOBAL REACH

Servicing loans in multiple currencies in North America, Europe and Asia Pacific, across property types including multifamily industrial, retail, office, hotel and agriculture

RECOGNIZED

EXCELLENCE

Highly rated Primary, Master and Special Servicer

by S&P and Fitch Ratings

2,3

CERTIFIED

CONTROLS

Robust risk management practices including annual audits performed by third parties4

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Our global servicing team strives to deliver outstanding client service. We are commited to being a market leader with superior knowledge of the commercial, multifamily and agriculture servicing industry."

Joni Brown-Hass

Vice President, PGIM Real Estate Loan Services

PARTNERSHIP FOR THE LIFE OF THE LOAN

PGIM Real Estate Loan Services has a seasoned management team committed to providing a professional, positive experience for our clients.  

  • Selected as primary servicer for 97% of the loans originated by PGIM Real Estate 
  • Supports global institutional investors, agencies and other clients across funds, single-client accounts and trusts 
  • Utilizes fully integrated systems, with enhanced loan-monitoring and surveillance capabilities 
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DEDICATED CLIENT PORTAL

Our borrowers enjoy immediate access to balance, billing statements, loan information and pertinent loan documents with our easy-to-navigate, comprehensive borrower portal.

BorrowerConnect

SERVICING POWERHOUSE

#13

Largest Commerical/Multifamily Servicer info info_outline keyboard_control_key arrow_drop_up

4,790+

Loans Serviced info info_outline keyboard_control_key arrow_drop_up

$132B

Servicing Portfolo info info_outline keyboard_control_key arrow_drop_up
IN NEED OF LOAN SERVICING?

We are able to service all types of commercial and multifamily real estate loans globally, including those originated by 3rd parties.

Call 877-937-4500

All data as of 12/30/24 unless otherwise noted.

1 PGIM Real Estate Loan Services was founded in the year 2000. Legacy lending and servicing through our parent company, Prudential Financial Inc. (PFI) dates back over 100 years.

2 Fitch: As of May 29, 2024, PGIM Real Estate Loan Services, Inc. has a Commercial Primary Servicer rating of CPS1, for Servicers Demonstrating the Highest Standards in Overall Servicing Ability. Participation in the ranking is voluntary and no compensation is required to participate in the ranking. Read the full report.

3Standard & Poor’s: As of July 16, 2024, PGIM Real Estate Loan Services, Inc. has a Commercial Primary Service Rating of “Strong” with an Outlook of “Stable.” Additionally, sub-rankings are “Strong” for both Management and organization and Loan administration. Participation in the ranking is voluntary and no compensation is required to participate in the ranking. Read the full report.

4 Annual audits by PricewaterhouseCoopers and numerous regulatory agencies. Annual audits (RE Financial, RegAB, SOC1, SOX, HUD) by 3rd Parties (PwC, PFI Internal Audit, etc.).

The brand “PGIM Real Estate” encompasses both (1) a fund advisory business headquartered in Newark, New Jersey, which operates as a business unit of PGIM, Inc., an SEC-registered investment adviser organized as a New Jersey corporation (“PGIM”), under the name “PGIM Real Estate”, and (2) a commercial real estate debt origination and advisory platform which operates through a separate, affiliated legal entity known as PGIM Real Estate Finance, LLC (“PGIM REF”), a Delaware limited liability company. Several officers of PGIM REF are also associated with PGIM, Inc., and, from time-to-time, may provide services to PGIM Real Estate in their capacities as officers of PGIM that are separate and distinct from the services they provide as officers of PGIM REF.