REAL ESTATE

LOAN SERVICING

100+ year track record¹ servicing commercial, multifamily, and agriculture mortgage loans

SERVICING EXPERTISE

150+

PROFESSIONALS LOCATED IN U.S. AND EUROPE

4,790+

LOANS SERVICED

$132B

SERVICING PORTFOLIO

LIFE OF THE LOAN PARTNERSHIP​

Entrusted as the primary servicer for nearly all loans originated by PGIM Real Estate, the Loan Servicing team has a seasoned management team committed to providing a positive and personalized experience for our clients. 

group of businesspeople having a meeting in modern office

DEEP EXPERIENCE

Comprehensive commercial, multifamily, and agriculture servicing solutions for Core, Structured, and Agency debt​

GLOBAL REACH

Serving institutional investors and clients worldwide in multiple currencies across all major property types​

RECOGNIZED

EXCELLENCE

Highly rated Primary, Master and Special Servicer by S&P and Fitch Ratings 2,3

CERTIFIED

CONTROLS

Robust risk management practices including annual audits performed by third parties4

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Our global servicing team strives to deliver outstanding client service. We are commited to being a market leader with superior knowledge of the commercial, multifamily and agriculture servicing industry."

Joni Brown-Hass

Head of Loan Servicing, PGIM Real Estate Loan Services​

<p>Our global servicing team strives to deliver outstanding client service. We are commited to being a market leader with superior knowledge of the commercial, multifamily and agriculture servicing industry.&quot;</p>

DEDICATED CLIENT PORTAL

Borrowers get instant access to balances, statements, loan details, and documents through our easy-to-use portal

BorrowerConnect
IN NEED OF LOAN SERVICING?

We are able to service a broad range of commercial and multifamily real estate loans globally, including those originated by 3rd parties.

Call 877-937-4500

All data as of 12/31/24 unless otherwise noted.

1 PGIM Real Estate Loan Services was founded in the year 2000. Legacy lending and servicing through our parent company, Prudential Financial Inc. (PFI) dates back over 100 years.

2 Fitch: As of July 24, 2025, PGIM Real Estate Loan Services, Inc. has a Commercial Primary Servicer rating of CPS1, for Servicers Demonstrating the Highest Standards in Overall Servicing Ability. Participation in the ranking is voluntary and no compensation is required to participate in the ranking. Read the full report.

3Standard & Poor’s: As of July 16, 2024, PGIM Real Estate Loan Services, Inc. has a Commercial Primary Service Rating of “Strong” with an Outlook of “Stable.” Additionally, sub-rankings are “Strong” for both Management and organization and Loan administration. Participation in the ranking is voluntary and no compensation is required to participate in the ranking. Read the full report.

4 Annual audits by PricewaterhouseCoopers and numerous regulatory agencies. Annual audits (RE Financial, RegAB, SOC1, SOX, HUD) by 3rd Parties (PwC, PFI Internal Audit, etc.).

The brand “PGIM Real Estate” encompasses both (1) a fund advisory business headquartered in Newark, New Jersey, which operates as a business unit of PGIM, Inc., an SEC-registered investment adviser organized as a New Jersey corporation (“PGIM”), under the name “PGIM Real Estate”, and (2) a commercial real estate debt origination and advisory platform which operates through a separate, affiliated legal entity known as PGIM Real Estate Finance, LLC (“PGIM REF”), a Delaware limited liability company. Several officers of PGIM REF are also associated with PGIM, Inc., and, from time-to-time, may provide services to PGIM Real Estate in their capacities as officers of PGIM that are separate and distinct from the services they provide as officers of PGIM REF.