The digitization of banking over the last decade has dramatically changed the way people pay, save and invest. Even as technology drives rapid change, human interaction is more important than ever before. In a recent discussion between Tim Welsh, Vice Chair, Consumer and Business Banking, U.S. Bank, and PGIM President and CEO David Hunt, they discuss the evolution of consumer banking, the digital experience, and the rise of technology such as AI. They also talk about how they both have led with purpose (learn about the symbolism of Tim's red tennis shoes) and developed talent during times of change - all to help their customers and clients build their businesses, obtain financial security and save for retirement.